Privacy Policy

Introduction

At Gracedoc.ie, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and store your personal information when you use our online GP service.

Information We Collect

We collect several types of information to provide you with the online GP consultation in Ireland and ensure its quality. We have segregated the information as follows:

Personal Information: This includes information that can be used to identify you directly or indirectly, such as your name, date of birth, address, phone number, email address, and medical history. You may provide this information directly through the Service or indirectly through your interactions with our platform.
Technical Information: This includes information automatically collected about your device and browsing activity when you use the GP online services. This may include your IP address, browser type, operating system, device information, referral URL, and pages accessed.
Usage Information: This information is collected about your use of the online doctor services, such as the date and time of your consultations, the type of healthcare services you accessed, and any feedback you provide.

How We Use Your Information

At Gracedoc.ie, the information we collect, serve the following purposes:

To provide and improve the GP online services, including facilitating online consultations with GPs, managing your medical records, and processing digital doctor’s prescriptions (if allowed by regulations).
To confirm your identity as a patient and ensure that your account is secure.
To communicate with you about your appointments, digital doctor’s prescriptions, and other relevant information.
To personalise your experidence by providing you with relevant healthcare information and resources.
To comply with legal and regulatory requirements, including reporting obligations to healthcare authorities.
To improve the quality of our Service through anonymized data analysis (with your consent).

Legal Basis for Processing

Following are the legal grounds that influence our way of processing personal information:

Contract: In some cases, we need to process your information to fulfill our contractual obligations to you, such as providing healthcare services through our health technology platform.
Legal Obligation: We may need to process your information to comply with legal or regulatory requirements, such as reporting infectious diseases.
Legitimate Interests: We may process your information for our legitimate interests, such as improving the quality of the Service, conducting data analysis for research purposes (anonymously), and preventing fraud.
Consent: In some cases, we may ask for your explicit consent to process your information for a specific purpose, such as sharing your medical records with a specialist.

Data Sharing and Disclosure

We will only share your personal information with third parties in the following circumstances:

Healthcare Providers: We may share your information with other healthcare providers involved in your care, such as specialists or pharmacists, with your consent.
Service Providers: We may use third-party service providers to provide specific functions on our behalf, such as data storage or appointment reminders. These providers will be bound by contractual obligations to protect your information.

Legal Requirements: We may disclose your information if required by the Irish law, such as in response to a court order or to report a suspected crime.

Data Retention

The personal information you share will stay with us as long as they fulfil our purposes. We may extend the retention period if the Irish law permits.

Your Rights

Under the Data Protection Act 2018 (and GDPR), you have certain rights regarding your personal information. These rights include:

The right to information access: You are free to request a copy of the personal information that Gracedoc.ie holds about you.
The right to rectification: You can request us to correct any inaccurate or incomplete personal information we hold about you.
The right to erasure (right to be forgotten): You can request us to delete your personal information under certain circumstances.
The right to restrict processing: You can request us to restrict the processing of your personal information.
The right to data portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
The right to object to processing: You can object to the processing of your personal information for marketing purposes or on grounds relating to your particular situation.

Kindly get in touch with us to exercise the enclosed rights. Seek contact information below.

Security

Please note that we take reasonable steps to safeguard your personal information. So, there is no need to fear unauthorised access, disclosure, alteration, or destruction when using our portal. However, we cannot assure you of a foolproof internet transmission or electronic storage system.

Changes to this Privacy Policy

Kindly note that this Privacy Policy may change its terms from time to time. However, stay assured that you will receive notifications updating you about our new Privacy Policy on our service.

Contact Us

Please approach us with your queries related to this Privacy Policy.